After many days and many, many different phone numbers I finally have a pretty clear idea about how to restructure my debt with Citibank.
Basically, per Citibank policies, I am not qualified for any more restructuring of my debt with them. The main reasons seem to be:
1. They only allow 2 restructurings
I was aware of only one re-structuring since entering Citibank's amnesty program, so I thought my request would be the second restructuring. But it turns out that Citibank counts your first entry into their amnesty program as the first restructuring. Since I had one restructuring so far, they therefore count my latest request as the third.
2. You have to be in their program with not more than 2 months arrears
I was just over 2 months in arrears, so they would not entertain a request for restructuring.
Well it was worth a try. It ended with me letting them know that I will stand by my commitments and they let me know that I am out of their amnesty program and another collection group will take over (still inside Citibank; they don't use external agencies daw).
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If you're managing any of the account or promissory note numbers below, then this blog's for you!
